The student is trained, empowered and qualified to apply logistics engineering methods in after-sales activities related to motor vehicles, primarily in relation to vehicle maintenance and quality in the use of motor vehicles and for determining the Customer Satisfaction Index.

General: analysis, synthesis, prediction of solutions and prognosis of consequences; mastery of research methods, procedures and processes; development of critical and self-critical thinking and approach; application of knowledge in practice; professional ethics. Subject-specific: mastery of knowledge in the teaching area (T/A); knowledge and understanding of T/A and the profession; solving specific T/A problems; connecting knowledge from various fields; monitoring and applying innovations in the profession; use of knowledge from T/A; use of ICT in T/A.

It is organized according to methodological blocks depending on the candidate's immediate interest. First block: general information on Logistics Engineering and after-sales activities in the field of motor vehicles; Second block: Vehicle certification and approval; Third block: Quality in vehicle use; Fourth block: Vehicle maintenance, with special emphasis on ensuring the quality of work and the quality of spare parts; Fifth block: Determining the user satisfaction index.

Application of theoretically acquired knowledge to solving practical examples, especially regarding maintenance quality, spare parts quality and vehicle usability (CSI).

No special requirements.

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Total assigned hours: 65

New material: 35
Elaboration and examples (recapitulation): 15

Auditory exercises: 0
Laboratory exercises: 0
Calculation tasks: 0
Seminar paper: 0
Project: 0
Consultations: 0
Discussion/workshop: 0
Research study work: 0

Review and grading of calculation tasks: 0
Review and grading of lab reports: 0
Review and grading of seminar papers: 15
Review and grading of the project: 0
Test: 0
Test: 0
Final exam: 0

Activity during lectures: 0
Test/test: 0
Laboratory practice: 0
Calculation tasks: 0
Seminar paper: 70
Project: 0
Final exam: 30
Requirement for taking the exam (required number of points): 35

Handouts in digital form, 2025.; B. Vasić, J. Todorović, D. Curović, V. Popović, N. Stanojević, N. Curović, Maintenance of Technical Systems (in Serbian), IIPP, Belgrade, 2006, ISBN 86-84231-13-9 ; B. Vasić, V. Popović, Engineering Methods in Management (in Serbian), IIPP, Belgrade, 2007, ISBN 978-86-84231-15-6